Hi, need to submit a 1250 words paper on the topic The importance of customer support services. To become a multinational company the management has to expand its units across the country. As company and its other units are slowly expanding so does the problems are increasing day by day.
Let’s take the example of High Fields Hotels. High Fields Hotels comprises a group of five hotels based in Southampton and concentrates more on weeknight business clienteles. Employing proper technological applications for appropriate work solves many problems. High fields Hotels uses latest technological applications that solve daily problems with ease.
High Fields Hotels uses PCs to meet the requirements like billing, checking in and checking out of the customers etc High Fields Hotels uses network systems in the five hotels. They use a central reservation systems that can keep them updated about the different activities of the hotels all the time.
Their strategies include low price and highly qualified customer care service. This factor played an important role in the long-term development of the Hotel. The cheaper prices with high quality service and further free goodies attracted many. Another factor is the customer service. Customer plays an important role in the development of the company because it is the customer who uses the product that was developed by the companies was good at it.