Case Study
Y.H. is a family nurse practitioner (FNP) pursuing her DNP. She practices in a nurse-run primary care clinic. Y.H. has finished her coursework and is planning her DNP project. Y.H.’s primary care clinic has gathered patient-satisfaction data for approximately 24 months, and the clinic manager informs Y.H. that excessive waiting times in the waiting room and in the exam room before the FNP enters for the visit are a common cause of complaint among the clinic’s patients. Y.H. decides to employ multiple process improvement approaches to address this patient dissatisfier.

Leave a Reply

Your email address will not be published. Required fields are marked *